Work Experience
Community Specialist | Blizzard Entertainment
JULY 2022 - PRESENT
Providing community support for Overwatch 2 including writing blogs, patch notes, and marketing editorial, along with project management, outreach on forums, Reddit, and discord platforms; Twitch and YouTube content creator support; graphic design support; and collecting player feedback. Supporting four content creator summits and community activations at BlizzCon 2023.
Media Specialist | Performance Entertainment, Inc. (DBA The Summit)
JULY 2014- JUNE 2022
Managed social media channels and customer reviews and created high-impact visual designs, including printed flyers, banners, and digital graphics for websites and social media, along with motion graphics for video advertisements for a chain of premiere entertainment centers in Colorado.
Performance Entertainment LLC. including the The Summit brand was acquired by Main Event entertainment in 2022.
Service Manager | NAMCO USA, Inc.
APRIL 2009- MAY 2014
Managed and provided training support for premiere entertainment centers operated by Bandai Namco’s North America arcade business unit, including technical support for digital payment card systems, marketing, and graphic design.
NAMCO USA. Inc was a subsidiary of the Bandai Namco Group (Amusement SBU) and was discontinued in March 2022.
Learning Experience
COLLEGE EDUCATION
Rocky Mountain College of Art + Design
Bachelors of the Arts - Class of 2020
Emphasis on fine arts, art history, and liberal arts classes, including knowledge of traditional arts, painting, three-dimensional designs, motion graphics, and marketing. Graduated summa cum laude with a 4.0 GPA.
The Art Institue of Pittsburgh | Online Division
AUGUST 2017 - MARCH 2019
Course experience includes training and practice with the applications of Adobe Creative Cloud, color theory, design principles, digital photography, video editing, and website design.
CERTIFICATIONS
Copyediting Certificate Program | Writers Digest University
Certification course in developing copywriting, proofreading, editing, and text formatting skills.
Social Psychology Certificate Program | Wesleyan University for Coursera
Certificate program that builds on communication and management skills surrounding social and cultural behaviors.
Software Skills
PROJECT MANAGEMENT
- Monday.com
- Confluence
- Jira
- Miro
- Slack
- Microsoft Teams
- Zoom
COMMUNITY PLATFORMS
- Discord
- Steam Community Hub
- Discourse Forum Platform
- Twitch
- Youtube
- TikTok
- X (formerly Twitter)
PRODUCTIVITY
SOFTWARE
- Microsoft Office
- Microsoft SharePoint
- Google Docs, Sheets, and Slides
- Google Drive
GRAPHIC & MEDIA DESIGN
- Photoshop
- Illustrator
- Premiere Pro
- After Effects
- Open Broadcasting Software
Passive Skills
- Blog and Article Writing
- Copywriting
- Copyediting
- Patch Notes
- Social Media Copy
- Product Description Copy
- Influencer and Content Creator relations
- Player Engagement
- Player Feedback
- Forum Moderation and Management
- Gameplay Capture
- Live Stream Moderation
- Live Stream Broadcasting
- Social Media Management
- Photo Editing
- Graphic Design (Raster and Vector)
- Motion Graphics
- Video Editing
